FAQs (Frequently Asked Questions)
Here are a few of our frequently asked questions. We hope these help you prepare for your memorable celebration.
How do I book your services?
To book our services simply fill out our contact form. We will get back to you via email. We work via email to exchange photos, and ensure order accuracy. Once we have discuss the details of your event a proposal will be sent for your approval. Upon approval of your proposal an invoice will be sent for your payment. Your payment will secure your date on our calendar. Until payment is received your date is open and available to be booked by others.
How far in advance should I book my event?
We recommend booking your event as soon as you have secured a venue to avoid availability disappointment.
This also allows adequate time to discuss all the fine details of your event, and create a memorable celebration.
Orders booked less than 7 days in advance may be subject to a rush fee.
How much are your balloon designs?
Balloons come in many sizes, styles and designs. Since the possibilities are endless with balloons we offer a wide array of balloon designs and balloon packages varying in price.
**Our minimum Balloon Installations starts at $250, plus tax and delivery
(Balloon Garlands, Balloon Arches, Backdrops)
We also offer Bouquets and Centerpieces that do not require installation, at a $100 minimum.
Can I use balloons I purchased?
At Celebrations West GA quality is of the upmost importance to us.
Therefore, we only use the balloons we provide. Since we can not guarantee the quality of balloons we do not provide and ensure the integrity of our designs. We will provide all balloons needed.
Do I need to put down a deposit?
To secure our services for your event date, a non refundable retainer of 50% is required at the time of booking. Final payment is due 7 days prior to the event date.
How do I make payment?
Upon acceptance of our proposal an invoice will be presented for payment. Payments can be made via
Zelle, or Cash App. Payments made with PayPal or Credit Card will have a 3% processing fee applied. **Personal checks are not accepted**
Invoices not paid with in 48 hours of receipt will be cancelled.
Is there a delivery, and or setup fee?
Yes, we charge a delivery and setup fee. These charges are based upon location of the event and requirements of installation. There may also be a fee included if a return trip for breakdown is required and or requested.
Can I cancel my order?
Orders can be canceled at any time. However,
Payments are non-refundable, only transferrable to future orders, and will be subject to the current pricing.
If a client is needing to reschedule the delivery/event date, we can apply a credit for future orders providing that notice is given at least 7 days prior to event. If client is cancelling or rescheduling event within 7 days of event and fabrications has begun there will be no cancellations or credits issued and payments will be forfeited. In the event of cancellations we will make every attempt to reschedule where applicable.
No refund will be made after delivery has been made or accepted.
*PLEASE NOTE – this policy also applies to any event being canceled or rescheduled due to COVID-19*